Terms & Conditions
Last updated: 16 October 2026
1. Who we are
This online store (homelyxhouse.com) is operated by HOMELYX, Calle Beethoven 36 D, 35600 Puerto del Rosario, Las Palmas, Spain, email info@homelyxhouse.com. Full details of the owner are available in our Legal notice.
2. Scope
These terms govern the use of the store and purchases made by customers in Spain, Germany, France, the United Kingdom, the United States, Canada and Australia. By placing an order you accept these terms. Nothing here limits the rights you have as a consumer under the laws of your country of residence.
3. Products
We describe and photograph our products as accurately as possible. Colours may vary slightly depending on your screen and lighting. Room images are for illustration. Dimensions and technical specifications are those provided by the manufacturer.
Mains-powered light fittings must be installed by a qualified person in accordance with the regulations of your country.
4. Prices and currency
Prices are shown in your country's currency (EUR, GBP, USD, CAD or AUD) and include the taxes charged at checkout. Shipping costs are shown before you complete your purchase. See our Shipping policy for possible import taxes for destinations outside the EU.
If, due to an obvious error, a product is listed at a clearly incorrect price, we will notify you and you may confirm the order at the correct price or cancel it for a full refund.
5. Orders and contract
Orders are placed at checkout, where you can review and correct your details before paying. Once payment is confirmed you will receive a confirmation email, at which point the contract is concluded. We keep a copy of your order, which you can request from us. The contract is concluded in the language in which you place your order (Spanish, English, German or French).
6. Payment
We accept the payment methods shown at checkout. Payments are processed securely by Shopify and its payment providers; we do not store your card details.
7. Shipping
Delivery times, rates and conditions are set out in our Shipping policy.
8. Withdrawal, returns and guarantee
You have 30 days to return your order, plus the legal guarantees of your country, as detailed in our Returns policy.
9. Liability
We are not liable for damage caused by using or installing the product contrary to its instructions. Nothing in these terms excludes or limits our liability where the law does not allow it, including liability for defective products, wilful misconduct or gross negligence, or death or personal injury.
10. Intellectual property
The texts, images, logos and design of the store belong to HOMELYX or its licensors and may not be reproduced without permission.
11. Privacy
We process your data in accordance with our Privacy policy.
12. Governing law and complaints
- Spain and European Union: these terms are governed by Spanish law. If you are a consumer, you keep the protection of the mandatory rules of your country of residence and may bring proceedings in the courts where you live. You may also contact the consumer authorities in your country.
- United Kingdom: you keep your rights under the Consumer Rights Act 2015 and may bring proceedings in the courts of your part of the UK.
- United States and Canada: these terms apply together with any consumer protection laws of your state, province or territory that cannot be excluded.
- Australia: nothing in these terms excludes, restricts or modifies your rights under the Australian Consumer Law.
Before making any complaint, email us at info@homelyxhouse.com: we will try to resolve it within 48 business hours.
13. Changes
We may update these terms. The version in force when you placed your order always applies.
