Returns & Refunds Policy
Last updated: 16 October 2026
At HOMELYX we want you to shop with complete peace of mind. That is why we offer 30 calendar days to return your order in every country we ship to — longer than the legal minimum. This policy does not limit any rights you have under the laws of your country of residence.
1. How to return an order (all countries)
- Email us at info@homelyxhouse.com within 30 days of receiving your order, stating your order number and the items you want to return. You can also use the withdrawal form at the end of this page.
- Within 2 business days we will send you the return address and instructions.
- Send the product back with all its accessories, in its original packaging or other packaging that protects it properly, within 14 days of notifying us.
Return shipping costs: if you return a product because you changed your mind, the cost of sending it back is yours. If the product arrived faulty, damaged or is not what you ordered, we cover all costs.
Condition of the product: you may handle and test the product as you would in a shop. If it is returned with damage or signs of use beyond what is needed to establish its nature and functioning (for example, a lamp that has been permanently installed), we may deduct the corresponding loss in value.
Refund: we will refund the amount you paid, including the standard outbound shipping cost, using the same payment method and at no extra cost to you. We will do so within 14 days of your notice, although we may wait until we receive the product or proof that you have sent it.
Faulty products or damage in transit: email us with photos or a video of the problem as soon as you notice it. We will offer a repair, replacement or refund at no cost to you.
2. Your rights by country
Spain
You have the right to withdraw from the contract within 14 calendar days without giving any reason (Articles 102 et seq. of Royal Legislative Decree 1/2007); HOMELYX extends this period to 30 days. All our products also carry the 3-year legal guarantee of conformity from delivery.
Germany, France and the rest of the European Union
You have the 14-day right of withdrawal under Directive 2011/83/EU, which HOMELYX extends to 30 days. All products carry the legal guarantee of conformity for at least 2 years from delivery (in France, also the guarantee against hidden defects under Articles 1641 et seq. of the Civil Code).
United Kingdom
Under the Consumer Contracts Regulations 2013 you may cancel your order within 14 days of delivery (extended by HOMELYX to 30 days). Under the Consumer Rights Act 2015, if a product is faulty you can reject it for a full refund within the first 30 days and, after that, ask for a repair or replacement.
United States
We accept returns within 30 days of delivery under the conditions in section 1. This policy is in addition to any implied warranties you have under the laws of your state.
Canada
We accept returns within 30 days of delivery under the conditions in section 1, without prejudice to your rights under the consumer protection laws of your province or territory.
Australia
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. In addition, we accept change-of-mind returns within 30 days.
3. Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract; you can also simply email us.)
To: HOMELYX, Calle Beethoven 36 D, 35600 Puerto del Rosario, Las Palmas, Spain — info@homelyxhouse.com
I hereby give notice that I withdraw from my contract of sale of the following goods: ____________
Ordered on / received on: ____________
Order number: ____________
Name of consumer: ____________
Address of consumer: ____________
Signature (only if this form is notified on paper): ____________
Date: ____________
4. Contact
For any questions about returns, email us at info@homelyxhouse.com. We reply within 48 business hours.
