Frequently asked questions
Everything you need to know before shopping at HOMELYX. If your question isn't here, message us through the website chat or at info@homelyxhouse.com and we'll reply within 24 business hours.
Shipping
Which countries do you ship to?
Spain, Germany, France, the United Kingdom, the United States, Canada and Australia.
How much is shipping?
Free on all orders of €49.95 or more. Below that amount, the cost is shown in your cart before you pay – no surprises.
How long will my order take?
We prepare your order within 1–3 business days. Delivery then usually takes 7–14 business days to Spain and the EU, and 8–20 business days to the UK, the US, Canada, Australia and the Canary Islands. See all delivery times in our shipping policy.
Can I track my order?
Yes. Every order ships with tracking. When it leaves, we'll email you the tracking number, and you can also check it on our order tracking page.
Can my order arrive in several parcels?
Yes. If you buy several products, they may arrive in separate parcels on different days at no extra cost, each with its own tracking.
Will I pay customs duties?
Not within mainland Spain, the Balearic Islands or the rest of the EU. For the Canary Islands, Ceuta, Melilla, the UK, the US, Canada and Australia, import taxes may apply if they aren't collected at checkout. Details in our shipping policy.
Will it arrive in time for Christmas?
To receive it before Christmas, place your order before 15 December.
Returns and warranty
Can I return a product?
Yes. You have 30 days from delivery to return it, in every country. Email info@homelyxhouse.com with your order number and we'll send instructions within 2 business days.
Who pays for the return?
If you changed your mind, return shipping is on you. If the product arrived damaged, faulty or not what you ordered, we cover everything.
When will I get my refund?
Within 14 days at most, to your original payment method.
My product arrived damaged – what should I do?
Send us a photo or video as soon as you notice it. We'll replace it, repair it or refund you at no cost to you.
Do products have a warranty?
Yes, the legal warranty of your country: 3 years in Spain and at least 2 years in the rest of the EU. More in our returns policy.
Payment
How can I pay?
By credit or debit card, Apple Pay, Google Pay and Shop Pay. Payment is secure and encrypted: we never see your card details.
Which currency will I pay in?
The website shows prices in your local currency: euros, pounds, US, Canadian or Australian dollars.
Products
How do I choose the right size?
Each product page lists the dimensions. If you're unsure, send us a photo of your space through the chat and we'll help.
Are colours true to the photos?
We aim for that, but there may be slight variations depending on your screen.
Do I need an electrician for the lights?
Solar, rechargeable and magnetic lights need no electrical installation. Hard-wired wall lights connect to your home wiring; we recommend a professional installs them.
My order
Can I change or cancel my order?
Yes, if it hasn't shipped yet. Email us as soon as possible at info@homelyxhouse.com.
I didn't receive a confirmation email
Check your spam or promotions folder. If it isn't there, email us with your name and the address you used and we'll check.
