Shipping Policy
Last updated: 9 November 2026
We ship to Spain, Germany, France, the United Kingdom, the United States, Canada and Australia. Every order ships with a tracking number.
Free shipping on all orders of €49.95 or more, to every country.
1. Order processing
We prepare your order within 1–3 business days of payment confirmation. Once it ships, we will email you the tracking number.
2. Rates and delivery times by country
| Destination | Standard rate | Estimated delivery* |
|---|---|---|
| Spain (mainland and Balearic Islands) | €6.99 · free from €49.95 | 7–14 business days |
| Spain (Canary Islands, Ceuta and Melilla) | €6.99 · free from €49.95 | 10–20 business days |
| Germany, France and rest of the EU | €8.99 · free from €49.95 | 7–14 business days |
| United Kingdom | €12.99 (or the equivalent in GBP) · free from €49.95 | 8–20 business days |
| United States | €12.99 (or the equivalent in USD) · free from €49.95 | 8–20 business days |
| Canada | €12.99 (or the equivalent in CAD) · free from €49.95 | 8–20 business days |
| Australia | €12.99 (or the equivalent in AUD) · free from €49.95 | 8–20 business days |
*Delivery times are estimates counted from dispatch. They may be longer during peak season, due to force majeure or customs checks. The exact shipping cost, in your currency, is always shown at checkout before you pay.
Orders with several items may arrive in separate parcels at no extra cost.
3. Taxes and customs
Prices shown in the store include the taxes charged at checkout.
- European Union (including mainland Spain and the Balearic Islands): you should not pay anything extra on delivery. If the carrier asks you for a charge that was not shown at checkout, contact us before paying it and we will sort it out.
- Canary Islands, Ceuta, Melilla, United Kingdom, United States, Canada and Australia: these destinations are outside the EU customs or VAT territory. Duties, import taxes (IGIC, IPSI, VAT, sales tax, GST or similar) or customs handling fees may apply and may not be included in the price. If they were not charged at checkout, they are payable by the recipient.
4. Delivery address
Please check your address carefully before paying. If you spot a mistake, email us as soon as possible: we can correct it if the order has not yet shipped. If a parcel is returned because of an incorrect address or because it was not collected, we will refund the product price minus the shipping costs incurred.
5. Delays, losses and damage
If your order has not arrived within the estimated time, or arrives damaged, email us at info@homelyxhouse.com with your order number (and photos if damaged). We will open a claim with the carrier and send you a new product or refund you. The shipping risk is ours until you receive the parcel.
